SHIPPING AND RETURNS Q&A:
Free Shipping Offer
Free Ground Shipping offer on orders over $399 applied to valid shipping addresses within the 48 contiguous United States - some exclusions apply. Large and/or heavy items, including but not limited to, bumpers, racks and truck caps requiring LTL Freight are not included in the Free Shipping Offer. For large and/or heavy items, a discounted freight cost estimate will be provided and charged at checkout. A Customer Service Representative will follow-up via phone or email if any additional charges are applicable based on the product selection. Additional manufacturer restrictions for the Free Shipping offer include Anderson Composites, RCI Metalworks, Genesis Offroad, AL Offroad.
Please do not hesitate to contact us at 888-466-8991 for a custom shipping quote or if you have questions about shipping charges.
How will I know when my order has shipped?
When an item ships, an email will be sent with the appropriate tracking.
How quickly will my order ship?
Our in stock pledge means that we maintain an extensive inventory of popular products, with most items shipping the same or next day after the order is received.
How long do I have to return an item?
Items that are eligible for return, exchange and/or refunds must be in new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, and all parts/components. Returns may only occur within 30 days from the date the item is received.
If my products fails, is there a warranty?
All Offroad Alliance branded products carry a one year warranty against manufacturer defects. Warranties will vary from manufacturer to manufacturer and from product to product. Offroad Alliance is an Authorized Dealer for all brands sold online and in-store. Please contact the manufacturer should your product fail. If you require assistance obtaining warranty service for products purchased from Offroad Alliance, please feel free to call or email us.
My order is being shipped via commercial freight. What should I anticipate?
Some parts can only be shipped via LTL freight due to size and weight restrictions. Truck freight delivery times can vary, but most are delivered in 3 - 7 business days. Typically, the freight company carrying your shipment will call prior to attempting delivery. Please be sure to provide us with the best phone number to reach you when placing your order.