Congratulations on the purchase of your SmartCap! You received a notification that your SmartCap has shipped, now what? Before your cap arrives, please carefully review the following help topic:
- Due to the SmartCap’s size and weight, all SmartCaps ship via LTL Freight. Residential Liftgate Service is provided standard for all SmartCap shipments purchased through OffroadAlliance.com. This means you do not require a commercial shipping dock or a forklift to receive the pallet.
- The SmartCap is shipped in two (2) boxes - Box 1 is all four side panels and hardware. Box 2 is the roof panel, all packaged on one single pallet. The boxes are banded together, strapped to the pallet and wrapped in plastic.
- Freight companies should call ~24-48 hours prior to delivery to setup an appointment. Someone is required to be present at delivery time to receive, inspect and sign for the shipment.
Representative photo of how the SmartCap is prepared for shipment:
Receiving damaged SmartCap and/or partial shipments:
- Thoroughly inspect the condition of the packaging material and pallet at time of delivery before the driver leaves.
- Should you receive a damaged SmartCap (i.e., visible damage, holes, bent parts, etc.) notate all damage on the bill of lading and/or shipping paperwork, take photos, and REJECT the shipment.
- Should you receive a partial shipment (i.e., one of the two boxes is missing), notate the absence of the box on the bill of lading and/or shipping paperwork and ACCEPT the shipment. Take photos. Next, immediately notify Offroad Alliance by phone or email.
- Do NOT discard shipping boxes, shipping materials, or the pallet.
- Should you discover damage after receipt of the cap, stop, take photos, and notify Offroad Alliance immediately. Do NOT discard shipping boxes, shipping materials, or the pallet.
Damage Claims:
- We strongly advise you to retain all shipping boxes, materials and the pallet until the cap has been fully inspected and is free from defects. Offroad Alliance nor SmartCap will be able to warranty or replace damaged parts after assembly or installation has occurred. All damage claims must be made prior to assembly, prior to installation and immediately upon receipt.
- Should you accept the pallet and not note the damage with the delivery driver before signing, we unfortunately will no longer be able to accept any responsibility for any damage or missing components.
- OffroadAlliance.com is here to provide support before, during and after the sale. If you ever have any questions or concerns, do hesitate to Contact Us.
