Support

Free Shipping Offer:

Free Ground Shipping offer on orders over $399 applied to valid shipping addresses within the 48 contiguous United States. Large and/or heavy items, including but not limited to, bumpers, racks and truck caps requiring LTL Freight are not included in the Free Shipping Offer.

For large and/or heavy items, a Freight cost estimate will be provided and charged at checkout. A Customer Service Representative will follow-up via phone or email if any additional charges are applicable based on the product selection.

Please do not hesitate to contact us at 888-466-8991 for a custom shipping quote or if you have questions about LTL Freight Shipping.

 

Shipping and Returns Q&A:

Question 1:  How will I know when my order has shipped?

When an item ships, an email will be sent with the appropriate tracking. 

Question 2: How quickly will my order ship?

Our in stock pledge means that we maintain an extensive inventory with most items shipping the same or next day after the order is received.

Question 3: How long do I have to return an item?

Items that are eligible for return, exchange and/or refunds must be in new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, and all parts/components. Returns may only occur within 15 days of the invoice date.

Question 4: If my products fails, is there a warranty?

All Offroad Alliance branded products carry a one year warranty against manufacturer defects. Warranties will vary from manufacturer to manufacturer and from product to product. Please contact the OEM should your product fail. For all other questions, call, email or text Offroad Alliance. 

Question 5:  My order is being shipped via commercial freight. What should I anticipate?

Some parts are only able to be shipped via commercial freight on a pallet due to size and weight restrictions. Truck freight delivery times can vary, but most are delivered in 3 - 7 business days.

INSTALL GUIDES:

Gen 1 Bezel Install Guide - 2010-2014 Raptor)

Gen 2 Bezel Install Guide (updated 2/13/2020) 

Gen 2 Halo Light Wiring Example (2017 wiring colors)

Gen 2 Light Guard Install Guide

Gen 2 S2 Reverse Light Kit Install Guide

2019 Ranger/Raptor Grille Install Guide

Geiser Progressive Spring Install Guide

2017-2020 Raptor Universal Bracket Install Guide (updated 2/13/2020)

2017-2020 Raptor S1 Reverse Light Install Guide

 

For more support contact one of us:

Jeff (Boston, MA)
(888) 466-8991
jeff@offroadalliance.com

Thomas (Houston, TX)
(832) 771-1137
thomas@offroadalliance.com

Tyson (El Paso, TX)
(915) 449-0881
tyson@offroadalliance.com

Chris (Los Angeles, CA)
(408) 620-3183
chris@offroadalliance.com

 

 

See below for the 2017 and 2018+ pass through wires: (more info in the latest Gen 2 Bezel Install Guide above)


 
 

★ Our Reviews

Let customers speak for us

766 reviews
95%
(729)
4%
(28)
1%
(8)
0%
(1)
0%
(0)
Perfect lights
Perfect
Fog lights 2018 raptor
Customers rate us 4.9/5 based on 766 reviews.